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PRIVACY POLICY

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This Privacy Policy describes how Symela ("we," "us," or "our") collects, uses, and shares your personal information when you visit or make a purchase from our website, symelaftd.com (the "Site") or otherwise engage with our services (collectively, the "Services").

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on the Site and update the "Effective Date" at the top. Please review this policy periodically for any updates.

Personal Information We Collect

We collect various types of personal information depending on how you interact with our Site:

  1. Information We Collect Directly from You:

    • Contact Information: Name, email address, phone number, billing address, and shipping address.

    • Order Information: Details related to your purchases, including payment information (credit card numbers and billing information).

    • Account Information: Username, password, and security questions for account management.

    • Customer Support Information: Information you provide when contacting us for support.

  2. Automatically Collected Information:

    • Device Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some cookies installed on your device.

    • Usage Data: Information on how you interact with our Site, such as pages viewed and the time and date of visits. This data may be collected via cookies, log files, web beacons, tags, and pixels.

  3. Information from Third Parties:

    • We may obtain information from third parties, including our payment processors and service providers. This information may include your purchase and payment information.

How We Use Your Personal Information

We use the personal information we collect for various purposes, including:

  • To Provide and Manage Our Services: To fulfill any orders placed through the Site, including processing your payment information, arranging for shipping, and providing you with invoices or order confirmations.

  • To Communicate with You: To send you information or advertising relating to our products or services, respond to inquiries, and provide customer support.

  • To Screen for Potential Risk and Fraud: Using your information to detect and prevent fraud, and to assess the risk of orders.

  • To Improve Our Site: Analyzing how users interact with our Site to enhance the user experience and optimize our marketing campaigns.

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above. For example, we use Wix to power our online store. You can read more about how Wix uses your personal information here. Additionally, we use Google Analytics to help us understand how our customers use the Site; you can read more about how Google uses your personal information here. You can opt out of Google Analytics here.

We may also share your personal information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information, or to otherwise protect our rights.

Behavioral Advertising

We use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. You can opt out of targeted advertising by visiting the following links:

You can also opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correct: You may request that we correct any inaccuracies in your personal information.

  • Right to Delete: You may request that we delete your personal information, subject to certain exceptions.

  • Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

If you would like to exercise any of these rights, please contact us using the contact information below.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including any legal or accounting requirements.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: Symela.fotiadi@gmail.com

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